Cancer care, made clearer. Support at every step.

Use and confidentiality of your records

You must have authority to provide the records you submit. We use them to organise and support the assessment and care coordination you request, subject to the Privacy Policy and any specific authorisation required. Relevant hospitals, doctors and support providers receive only the information needed for the authorised purpose. An AI attachment is shared with the care team only after you confirm the summary and attachment list.

What we do

• Understand your main care needs, previous treatment, current country, communication language and approximate timetable.
• Review your available diagnosis summary, key reports, treatment records and medication information, and identify anything that needs to be added.
• Organise the questions that matter most to you, such as exploring treatment options, seeking a specialist opinion or arranging care abroad.
• Create a case file and assign a service coordinator to simplify follow-up communication and reduce repeat submissions.

Eligibility for this stage

After the preliminary records review, we can arrange a video consultation when the following conditions are met:

• An initial medical assessment has been completed and relevant records are available. You have diagnostic records from a licensed doctor at an established medical institution, with the medical history, treatment information and reports needed for this consultation. Essential missing records must be supplied first.
• Your care needs are within our service scope, including the specialties we can help contact and the support we can provide.
• You have a clear reason for further discussion, such as exploring treatment options, seeking a specialist opinion or considering care abroad, and specific questions to address.
• Your current situation allows further discussion through a scheduled consultation. If you need immediate local medical attention, obtain that help first. Medical professionals assess clinical urgency.

What we do

• Organise your medical history and questions before the call so you can make the most of the discussion.
• Coordinate the appointment across time zones and provide necessary language support.
• Understand your treatment experience, goals, timetable, communication preferences and accompaniment needs.
• Explain specialist assessment, hospital appointments and the process of travelling for care, and answer questions about services and arrangements.
• If a doctor joins, help you communicate with them. We will tell you who is attending and their role before the meeting.
• Summarise the discussion, missing records and next steps after the call.

Eligibility for this stage

After the video consultation, you may proceed when:

• There is a treatment direction that can be assessed further. Your condition and goals match an available specialty, and the receiving team is willing to review your case.
• Your medical information supports a meaningful assessment. The diagnosis, treatment history and key investigations allow doctors to understand the main issues. If they cannot yet judge, we will help gather more information rather than present uncertainty as confirmation that the proposed treatment is suitable.

What we do

• Coordinate with an appropriate specialty and organise a summary of your condition, treatment history and questions.
• Follow up on any additional records requested by doctors and explain what is needed and why.
• Coordinate medical assessment of possible diagnostic or treatment directions, the need for an in-person hospital visit and any further tests that may be required on arrival.
• Help you understand feedback on the preliminary approach, expected timeframe and questions that remain unresolved.
• Organise opinions issued or confirmed by doctors and help you compare next steps, including proceeding with the agreed care arrangements, obtaining local care first or seeking reassessment after supplying further records.

Eligibility for this stage

After specialist assessment, we can proceed when:

• Doctors consider there to be a reason for further hospital assessment or treatment. The specialist opinion supports an in-person consultation, investigation or treatment at the receiving hospital; an appointment is not arranged solely because you wish to travel.
• An appropriate hospital can receive your care needs. A suitable specialty or hospital has been identified, and your main needs match its scope.
• You understand and wish to consider this direction of care. You are aware of the preliminary advice, unresolved questions and the possibility of changes after arrival, and choose to continue.

If the assessment recommends local treatment first, postponing travel, or if no suitable medical resources are available, we will explain the reasons and the options that remain.

What we do

• Contact the hospital’s patient reception department or specialist team to coordinate the initial hospital visit and subsequent investigations.
• If admission is needed, help clarify admission procedures, bed arrangements and required documents.
• Check pre-visit preparation, possible additional investigations and arrangements that need your confirmation with the hospital.
• Organise appointment details, the hospital address, check-in location and records to bring.

Eligibility for this stage

We proceed when travelling for care is feasible and the following conditions are met:

• There is a clear receiving team for your care. A hospital is willing to receive you, and the proposed assessment or treatment matches your current needs.
• Your health allows cross-border travel to be considered. Doctors assess travel suitability and any special medical support required. Necessary local treatment or stabilisation takes priority.
• You can make the practical arrangements for the journey, including a stay consistent with the expected care period, suitable accommodation and transport, and family accompaniment or professional care when required.
• You understand possible changes, including additional investigations, treatment adjustments or a longer stay, and choose to prepare for travel with that understanding.

What we do

• Help identify applicable entry procedures, document checklists and official application channels for your circumstances.
• Liaise with the hospital to obtain appointment confirmations or other supporting documents it can provide.
• Help check documents, follow up on additional requests and allow reasonable processing time.
• Help plan flights, accommodation and local transport around appointment dates, the expected stay and mobility needs.
• Prepare a departure checklist covering medical records, medication-carrying requirements to verify, contact details and hospital arrangements.
• Discuss follow-up or continuing treatment needs after you return home, to support the later handover.

Eligibility for this stage

Before departure and arrival, we check your current situation again. This stage can proceed as planned when:

• Your condition still matches the receiving arrangements. Any new symptoms, changes in your condition or treatment adjustments since assessment have been shared with the clinical team, and doctors have confirmed whether reassessment or itinerary changes are needed.
• Your health is suitable for the planned mode of travel. Required accompaniment, mobility assistance or medical support can be provided during the journey and after arrival; doctors make the relevant medical judgments.
• Your arrival needs are within the arranged service capacity. You can proceed to your accommodation or hospital as planned. If medical transport, direct admission or professional nursing is needed, an appropriate provider has been arranged.

If your situation changes before departure, we will help adjust arrangements. If urgent medical attention is needed on arrival, we prioritise helping you contact medical services before settling-in arrangements.

What we do

• Send reception instructions, monitor flight changes and coordinate airport or station pickup and transport to your accommodation or hospital.
• Help with accommodation check-in and confirm the time and location of the first appointment.
• Explain basic use of local communication, transport and everyday facilities near the hospital.
• Help check the medical records and appointment documents you have brought and address missing items that could affect your visit.
• Explain subsequent accompaniment arrangements, including departure times, who will assist you and how to contact us if something arises.

Treatment-related assistance

Help with communication, hospital procedures and important information during treatment.

• Medical visit interpretation and communication: Chinese–English support to help you describe symptoms, history and questions and accurately convey the doctor’s investigation plans, treatment explanations and instructions. Clinical explanations and medical advice are provided by doctors.
• Accompaniment to consultations and tests: help with registration, check-in, waiting and locating results, and relay preparation requirements provided by the hospital.
• Admission and hospital procedures: help with admission, understanding ward arrangements and coordinating between departments, investigations and treatment steps.
• Care schedule coordination: organise confirmed consultations, tests and treatment times, help with rescheduling or last-minute changes and explain updated arrangements.
• Medical records and reports: organise reports, treatment records and medical opinions, help obtain imaging, and provide summaries and necessary translation for communication.
• Changes in care arrangements: help contact the relevant people to clarify changes in treatment plans or the expected stay and confirm next steps.
• Updates for family: with your authorisation, help relay progress and confirmed arrangements to family members.

Daily living assistance

Help with everyday tasks, companionship and support for you and accompanying family members.

• Everyday companionship: accompany you while waiting or resting and help with incidental everyday tasks during booked hours.
• Hospital companionship and family relief: where the hospital permits, provide bedside companionship and help contact nurses so family members can rest or go out temporarily.
• Meals and daily essentials: help order or collect meals, buy everyday items and organise belongings. Follow medical staff’s guidance where dietary restrictions apply.
• Accommodation matters: help communicate with your accommodation provider about extending your stay, room needs and other everyday issues.
• Accompanied local journeys: travel with you between accommodation, the hospital and necessary everyday destinations, helping with transport, directions and communication.
• Everyday interpretation: Chinese–English support for shopping, dining, accommodation and transport.
• Basic mobility assistance: help with wheelchair travel, carrying belongings and everyday movement within staff capability and safe limits. If professional transfers or higher-intensity care are needed, suitable arrangements will be discussed in advance.

Booking and coordination

• Before booking, confirm the support required, location, start and end times, staff and contact details.
• Tell us about mobility, language, accompanying family members and any needs that require advance preparation.
• If you need to extend, change or cancel arrangements, contact your coordinator early so we can check availability and update the plan.

Scope of support

Accompaniment and daily living assistance do not include medical diagnosis, treatment or professional nursing such as injections, dressing changes or catheter care. If you need professional nursing, we can help contact the hospital or an appropriate provider to confirm suitable arrangements.

What we do

• Help with discharge procedures, required documents, records collection and arrangements for leaving the hospital.
• Organise the discharge summary, treatment records, test reports, ways to obtain imaging and follow-up requirements.
• Help you understand medication and home-care instructions provided by doctors, and seek clarification from them where needed.
• Contact doctors about return-travel precautions and help arrange accommodation check-out, flight changes and transport to the airport or station.
• With your authorisation, share records with family members or the doctor continuing your care locally and check that they have been received.
• Explain how to stay in touch, the first follow-up arrangements and when outstanding reports are expected.

What we do

• Contact you as agreed to check that your return journey went smoothly and that records and further care arrangements are in place.
• Remind you about reviews in line with the hospital’s follow-up plan, help arrange appointments and explain which records to prepare.
• With your consent, organise subsequent test reports for the original treatment team and follow up on feedback and outstanding results.
• Help communication between you, your treating team and your local doctor to support continuing care.
• Follow up on outstanding documents, reports and communication relating to this service.
• If you need to return for further care, help clarify the next assessment, required records and care arrangements.